People Matter
The Bright Minds behind our business
We’re not just a Managed IT Service Provider. We are a crew with a laser focus on our craft. With 30 years of combined applied technology experience, we are poised to respond quickly with the expert guidance your business demands.
Leadership
David Shoemaker
CEO, Partner
Solutions Architect
David was a top graduate from the New England Institute of Tech with a concentration in Cyber Security. He leads the technology efforts and shines in his ability to identify emerging technologies, locating true utility value and pairing them with the needs of clients.
David has successfully implemented solutions for large organizations, and he is well versed with major industry technologies, including VMware, Microsoft, Citrix, Veeam, SonicWALL, and Cisco, just to name a few.
Steven A. Ricci
Founding Partner
Chief AI Officer
Steven is a Bryant University graduate with a B.S. in Business Administration and possesses over 30 years of applied technology expertise with additional skills focused on software engineering and data analytics.
Steven specializes in the effective pairing of technology with business processes. He has headed the design and implementation of large-scale networks, helped organizations improve IT security and compliance, and directed both nearshore and offshore software development resources.
Management
Brandon Hayes
Director of Operations
Brandon, a graduate of the University of Rhode Island, takes pride in directing operations at TechCentric. He meets clients’ daily service demands and ensures large-scale projects are completed on time and within budget.
Brandon possesses a working knowledge of a wide range of hardware and software technologies and has the unique ability to match skillsets with project requirements. He achieves success for clients through an unwavering focus on the details and quality.
Above all, Brandon understands the importance of creating and maintaining lasting business reslationships.
Michael Briggs, CISSP
Director of IT, Security & Compliance
With more than 25 years of experience in information technology, cybersecurity, and software development, Michael brings a proven track record of technical leadership, strategic thinking, and unwavering dedication to client success. His expertise spans cybersecurity, risk management, identity and access management (IAM), and full-stack application development, allowing him to deliver secure, scalable, and innovative technology solutions.
As a CISSP-certified professional, he is committed to staying ahead of the rapidly evolving threat landscape and continuously expanding his knowledge to help organizations protect their critical systems and data while achieving their business objectives..
Monica Picon
Desktop Support Manager
Monica brings over eighteen years of hands-on experience and leads our desktop support operations with exceptional skill. Her extensive background in software enables her to deliver rapid and effective resolution to application-related issues, often providing insights that surpass those offered by the software vendors themselves.
Monica is highly proficient in installing, migrating, and supporting applications across diverse industries, including manufacturing, legal, and financial services. Multilingual and detail-oriented, she ensures successful outcomes for application projects of any scale.
Associates
Jonathan Garcia
Princple Systems Engineer
Jonathan is an experienced IT support consultant with a mastery of desktop and server operating systems from Microsoft, Apple, and Google. He fulfills the support and administrative needs of clients, large and small. He has over four years of experience working in the field.
Jonathan is proficient in Office 365 and associated hardware and software technologies, including Citrix, Dell, Lenovo, Aruba, OneDrive, Proofpoint, iCloud, and SonicWALL. He is dedicated to rapid response, effective problem-solving, and follow-through. He is also a recent graduate of Bristol Community College with a degree in Computer Networking.
Tim Clarkin
Escalation Engineer
Tim is a graduate of ITT Technical Institute, specializing in Computer Network Services. He has over thirteen years of experience resolving complex technology issues, including designing and implementing integrated solutions.
Tim is an outstanding problem solver and has extensive experience with prevailing industry technologies from leaders including Dell, Lenovo, Microsoft, Citrix, Apple, VMware, Sonicwall, Cisco, and many more. He works daily within both localized and cloud implementations of Citrix, successfully integrating a wide array of third-party devices.
John Melaragni
Senior Systems Engineer
John brings deep technical expertise and a strong process-oriented mindset to the TechCentric engineering team. With extensive MSP experience, he serves as a senior escalation resource and technical mentor for the team. John bridges the gap between complex technical problem solving and operational discipline, bringing both the knowledge to resolve difficult issues and the instinct to document and improve the process along the way. His tenure and range make him one of the most versatile members of our technical staff.
Carl Croft
Director of Systems Automation
Carl brings extensive MSP experience with a specialty in automation, systems management, and technology stack development. He has spent his career building tools and processes that make technical teams more efficient, from client-facing automations to internal workflow improvements. At TechCentric, Carl owns our technology stack and is building out our automation practice from the ground up. His hands-on approach and drive to find better ways of doing things make him a key part of how we deliver for our clients.
Glenn Rumas
Service Desk Engineer
Glenn brings a strong MSP background and a genuine passion for technology to the TechCentric service desk. He holds a Master’s degree in Cybersecurity Defense, giving him a technical depth that goes well beyond day-to-day support. Glenn approaches every ticket with a methodical mindset, working through problems thoroughly and escalating when it counts. His combination of academic foundation and real-world MSP experience makes him a reliable resource for the team and a strong asset for our clients.
Stephanie Brooks
Desktop and Application Support
Stephanie, a graduate of Roger Williams University, offers skills and experience supporting a wide range of Windows applications and associated desktop environments. Paring problem-solving abilities with a dynamic personality and exceptional communication, she efficiently identifies the root causes of issues and applies timely remedies.
She has worked supporting various industries as part of the Managed Service Provider business sector. As a result, Stephanie is proficient with the latest software and cloud platform offerings from leaders, including Microsoft, Google, Apple, Zoom, AWS, Sage, and Intuit.
Brandon Fontaine
Service Delivery Technician II
Brandon is a motivated cybersecurity professional with a Bachelor of Science in Cyber Threat Intelligence and Defense and experience in both academic and real-world environments.
He has strong skills in troubleshooting, incident response, and client communication, along with hands-on experience across Windows, Linux, macOS, and leading security tools and is an active participant in cybersecurity competitions and the broader security community.
Joseph Vierra
Senior Field Technician
Joseph is a graduate of the Cisco Academy and holds a bachelor’s degree from Johnson and Wales University with a focus on Network Engineering. He holds certifications in VMware and VEEAM in addition to specialized training with Cisco products.
With seven years of field experience, Joseph brings a versatile skill set that spans infrastructure cabling, firewall configuration, switch deployment, and network device setup. He supports clients daily with new implementations, on-site repairs, and general IT services, delivering consistent, hands-on expertise.
Joseph’s commitment to detail and craftsmanship ensures that every solution is thoughtfully designed and executed with precision and professionalism.
Brennan Stetson
Field Technician II
Brennan, a graduate of the New England Institute of Technology and is an experienced field technician dedicated to personalized service and attention to detail. He is distinguished by the ability to narrow down complex issues and uncover root causes quickly. In addition, Brennan strives to resolve the problem fully and place importance in documenting outcomes to expand a reusable knowledge base.
His proficiency with industry prevailing hardware and software technologies, including Microsoft, Apple, Sonicwall, Cisco, and VMware, to name a few. His experience makes him a valued component of our team of field consultants. Brennan offers the insight, knowledge, and experience to deliver success.
Jeff Mitsou
Field Technician I
Jeff is a field technician dedicated to delivering hands-on support and reliable service at client sites across the tri-state area. Whether handling hardware installations, troubleshooting onsite issues, or supporting technology deployments, Jeff brings a detail-oriented approach and a commitment to getting the job done right. He is an emerging member of our field team and continues to grow his technical skill set across a range of client environments.
Ryan Casey
Field Engineer
Ryan, excels within the area of networking, combining problem solving abilities with a systematic approach to managing complex IP connected infrastructures. He is experienced with the design, implementation, and support using wide range of industry prevailing technologies from leading manufacturers.
Building modern solutions that focus on security and efficiency is where Ryan shines. Sonicwall, Cisco, Ubiquity and Aruba are just a few of the brands that are often found within his creations. Clean, labeled and well documented installations are a hallmark of his work.
Administration
Victoria Lavallee
Service Desk Coordinator
As an essential team member, Victoria excels in managing operational data’s rapid and continuous flow within TechCentric. She connects clients’ needs with the available resources and ensures the promise of immediate response is always fulfilled.
Receiving, classifying, and routing a wide range of managed service requests, Victoria is focused and outshines the competition in her ability to ask the right questions and quickly get the right resources paired with issues.
John Tully
Service Desk Coordinator
John keeps the TechCentric service desk running smoothly, managing ticket routing, technician scheduling, and client communication with consistency and attention to detail. His focus is on making sure the right resource gets to the right problem at the right time.
John’s organizational skills and steady approach to a fast-moving environment help ensure our clients experience a responsive and well-coordinated service team every day.
Jennifer Teixeira
Accounting & Human Resources
Jen, a graduate of Bentley University, manages all accounting operations within the organization. She delivers success through her outstanding professionalism, attention to detail, and uncompromising commitment to quality.
Additionally, Jen oversees human resources functions and provides fiscal feedback essential to the direction of operational business units.
John Malley
Partner, System Integrations
John is a skilled data systems integrator with over 35 years of industry experience. He has worked with fortune 500 companies and engineered custom data integration and service bureau solutions using a wide range of technologies. In addition, he has assisted many organizations with EDI transaction processing, process reengineering, and service outsourcing.
John manages a team of near and offshore developers guiding the development of secure data communications and automation solutions. He specializes in EDI, check-processing, and payroll transactions.