People Matter
The Bright Minds behind our business
We’re not just a Managed IT Service Provider. We are a crew with a laser focus on our craft. With 30 years of combined applied technology experience, we are poised to respond quickly with the expert guidance your business demands.
Leadership
Steven A. Ricci
Managing Partner
Senior Technology Consultant
Software Engineer
Steven is a Bryant University graduate with a B.S. in Business Administration and possesses over 30 years of applied technology expertise with additional skills focused on software engineering and data analytics.
Steven specializes in the effective pairing of technology with business processes. He has headed the design and implementation of large-scale networks, helped organizations improve IT security and compliance, and directed both nearshore and offshore software development resources.
John Malley
Managing Partner
System Integrations
Software Engineer
John is a skilled data systems integrator with over 35 years of industry experience. He has worked with fortune 500 companies and engineered custom data integration and service bureau solutions using a wide range of technologies. In addition, he has assisted many organizations with EDI transaction processing, process reengineering, and service outsourcing.
John manages a team of near and offshore developers guiding the development of secure data communications and automation solutions. He specializes in EDI, check-processing, and payroll transactions.
David Shoemaker
Director of Technology, Partner
Solutions Architect
Network Engineer
David was a top graduate from the New England Institute of Tech with a concentration in Cyber Security. He leads the technology efforts and shines in his ability to identify emerging technologies, locating true utility value and pairing them with the needs of clients.
David has successfully implemented solutions for large organizations, and he is well versed with major industry technologies, including VMware, Microsoft, Citrix, Veeam, SonicWALL, and Cisco, just to name a few.
Management
Brandon Hayes
Operation Manager
Technology Specialist
Brandon, a graduate of the University of Rhode Island, takes pride in directing operations at TechCentric. He meets clients’ daily service demands and ensures large-scale projects are completed on time and within budget.
Brandon possesses a working knowledge of a wide range of hardware and software technologies and has the unique ability to match skillsets with project requirements. He achieves success for clients through an unwavering focus on the details and quality.
Above all, Brandon understands the importance of creating and maintaining lasting business reslationships.
Monica Picon
Desktop Support Manager
Senior Associate
Monica possesses over fifteen years of applied experience and leads desktop support efforts. Her years of software experience offer value to clients and the ability to enjoy quick resolution to application issues. She is often able to provide insight that often exceeds that of respective software vendors.
Monica is well-versed in installing, migrating, and supporting applications across many industries, including manufacturing, legal, and financial. She is multilingual and brings effective resolution to any application project of any size.
Associates
Tim Clarkin
Senior Support Engineer
Tim is a graduate of ITT Technical Institute, specializing in Computer Network Services. He has over thirteen years of experience resolving complex technology issues, including designing and implementing integrated solutions.
Tim is an outstanding problem solver and has extensive experience with prevailing industry technologies from leaders including Dell, Lenovo, Microsoft, Citrix, Apple, VMware, Sonicwall, Cisco, and many more. He works daily within both localized and cloud implementations of Citrix, successfully integrating a wide array of third-party devices.
Jonathan Garcia
IT Support
System Administrator
Citrix Specialist
Jonathan is an experienced IT support consultant with a mastery of desktop and server operating systems from Microsoft, Apple, and Google. He fulfills the support and administrative needs of clients, large and small. He has over four years of experience working in the field.
Jonathan is proficient in Office 365 and associated hardware and software technologies, including Citrix, Dell, Lenovo, Aruba, OneDrive, Proofpoint, iCloud, and SonicWALL. He is dedicated to rapid response, effective problem-solving, and follow-through. He is also a recent graduate of Bristol Community College with a degree in Computer Networking.
Mario Farw
Support Specialist
Mario has worked with technology in various capacities for over fifteen years, providing hardware and software support for products and services from industry leaders, including Microsoft, Apple, Google, Dell, Lenovo, and SonicWall.
Mario possesses excellent problem-solving abilities and can communicate clear guidance and resolution to client issues. He is versed in many common productivity applications and is dedicated to rapid response, effective problem-solving, and follow-through. He is also the newest addition to our continually expanding skill team of associates.
Stephanie Brooks
Desktop and Application Support
Stephanie, a graduate of Roger Williams University, offers skills and experience supporting a wide range of Windows applications and associated desktop environments. Paring problem-solving abilities with a dynamic personality and exceptional communication, she efficiently identifies the root causes of issues and applies timely remedies.
She has worked supporting various industries as part of the Managed Service Provider business sector. As a result, Stephanie is proficient with the latest software and cloud platform offerings from leaders, including Microsoft, Google, Apple, Zoom, AWS, Sage, and Intuit.
Joseph Vierra
Field Technician II
Joseph is a graduate of the Cisco Academy and holds a bachelor’s degree from Johnson and Wales University with a focus on Network Engineering. He holds certifications in VMware and VEEAM in addition to specialized training with Cisco products.
As an experienced field technician with broad skills, including infrastructure wiring, firewalls, switches, and network device configuration and deployment, Joseph assists clients daily with new implementations, on-site repair services, and general IT support.
Joseph’s additional attention to detail and craftsmanship results in the delivery of well-thought-out and cleanly implemented solutions.
Brennan Stetson
Field Technician
Brennan, a graduate of the New England Institute of Technology and is an experienced field technician dedicated to personalized service and attention to detail. He is distinguished by the ability to narrow down complex issues and uncover root causes quickly. In addition, Brennan strives to resolve the problem fully and place importance in documenting outcomes to expand a reusable knowledge base.
His proficiency with industry prevailing hardware and software technologies, including Microsoft, Apple, Sonicwall, Cisco, and VMware, to name a few. His experience makes him a valued component of our team of field consultants. Brennan offers the insight, knowledge, and experience to deliver success.
Administration
Victoria Lavallee
Administrative Assistant
As an essential team member, Victoria excels in managing operational data’s rapid and continuous flow within TechCentric. She connects clients’ needs with the available resources and ensures the promise of immediate response is always fulfilled.
Receiving, classifying, and routing a wide range of managed service requests, Victoria is focused and outshines the competition in her ability to ask the right questions and quickly get the right resources paired with issues.
Jennifer Teixeira
Accounting
Human Resources
Jen, a graduate of Bentley University, manages all accounting operations within the organization. She delivers success through her outstanding professionalism, attention to detail, and uncompromising commitment to quality.
Additionally, Jen oversees human resources functions and provides fiscal feedback essential to the direction of operational business units.
Ken Perry
EDI and Data Coordinator
Ken, a Bentley University graduate, possesses 25+ years of information processing, EDI communications, and task automation experience. Ken fulfills an operational role dedicated to servicing client relationships coordinating onboarding and implementations within the data exchange, check writing, and integration lines of business.
Additionally, Ken leads the human resource efforts within the organization.